Online terms and conditions


1. These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

2. General terms and conditions
2.1. This site is owned and operated by Pritchard Spray Technology Ltd registered at 47 Butt Road, Colchester, Essex CO3 3BZ. Company Number 06853671. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or on 01206 638466.

3. The contract between us
3.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

4. Acknowledgement of your order
4.1. To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

5. Ownership of rights
5.1. All rights, including copyright, in this website are owned by or licensed to Pritchard Spray Technology Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

6. Accuracy of content
6.1. We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

7. Damage to your computer
7.1. We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

8. Availability
8.1. All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

9. Ordering errors
9.1. You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

10. Price
10.1. The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

10.2. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

11. Payment terms
11.1. We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

12. Delivery charges
12.1. Delivery charges vary according to the type of goods ordered.

13. Delivery
13.1. Our standard delivery charges are £4.99 for orders under £25.00 and free for orders of £25.00 and over. These charges are subject to change and the current rate will show in your shopping cart before checkout.
13.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
13.3. Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
13.4. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
13.5. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

14. Risk and ownership
14.1. Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

15. Cancellation rights
15.1. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

15.2. Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

15.3. You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, if it’s newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

15.4. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

15.5. Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

15.6. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation).

16. Cancellation by us
We reserve the right not to process your order if:
16.1. We have insufficient stock to deliver the goods you have ordered;
16.2. We do not deliver to your area; or
16.3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
16.4. If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

17. If there is a problem with the goods
17.1. If you have any questions or complaints about the goods please contact us. You can do so at or on 01206 638466.
17.2. We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
17.3. If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

18. Liability
18.1. 16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

18.2. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

18.3. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

18.4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

18.5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

19. Notices
19.1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email address at and all notices from us to you will be displayed on our website from time to time.

20. Changes to legal notices
20.1. We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

21. Law, jurisdiction and language
21.1. This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

22. Invalidity
22.1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

23. How we may use your personal information
23.1. We will only use your personal information as set out in our privacy policy.

24. Third party rights
24.1. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

25. Other important terms
25.1. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolutionplatform.

25.2. If you wish to cancel your contract please send your order date, name and address to

Subscription Service Terms & Conditions
26. By signing up to a subscription service you are subscribing to a recurring delivery service at the frequency determined by you (“Subscription Service”), you agree to pay recurring periodic subscription charges until the Subscription Services are terminated by you or us. You can cancel your Subscription Service at any time by following the instructions set out below, however you must do so by the cut-off of your next delivery, as detailed in ‘Delivery’ below.

26.1. You can re-subscribe to the Subscription Service at any time following deactivation however we reserve the right not to permit re-subscription where we have previously cancelled your Subscription Service.

27. Registration and account management
27.1. To purchase any products, we require you to register with us using the process defined on our Website. Registering with us generates a User Account (“User Account”, “Account”, a unique username with associated information) for. This gives you access to the Logged In Pages, and means you are able to purchase products from us

27.2. To register with us, you must be 18 years of age or over on the date of registering

27.3. You must ensure that the details you provide us, via the Logged in Pages or any other communication (including email) are accurate and complete

27.4. You must promptly inform us of any changes to the information that you provided us with – you can do this quickly and easily by accessing the Logged In Pages. This includes your payment details. If we are unable to take payment from your card we are unable to process your order. We will make several attempts to take payment if there is a problem.

27.5. If you require the changes to take effect prior to your next order please do this greater than 48 hours before your order is to be packed and shipped, as displayed on your logged-in pages, this date for changes is displayed as the “last date for changes”

27.6. All personal and payment details are governed by our Privacy Policy

27.7. Accounts are non-transferrable and you cannot assign, transfer, trade or sell your Account with to any other party

27.8. You can access the specific details regarding your subscription any other orders, with by logging into your User Account and clicking onto the relevant section of the Website

27.9. You agree not to impersonate any other person whilst using our website. You also agree not to conduct yourself in an offensive, illegal, immoral or offensive manner whilst using our website

27.10. You may not use our site for illegal purposes or in any way that may damage our name or reputation

27.11. We may prevent or suspend your access to the Website if you do not comply with any part of these Terms and Conditions, any terms or policies to which they refer or any applicable law

28. Password and security
28.1. When you register with us on our Website you will be asked to create a password which is associated with your User Account. It is your responsibility to choose a secure password and keep this safe

28.2. You are responsible for all purchases made on your Account

28.3. You are responsible for all actions and changes to your Account in the Logged In Pages of (including but not limited to change of postal address and delivery instructions)

28.4. You must notify us immediately if you suspect or know that anyone has gained unauthorised access to your Account

28.5. We are only able to register one customer per account, and for security purposes we may ask for confirmation of your details if you contact us to discuss your account

28.6. You are responsible for keeping your account details confidential

29. Orders and subscription
29.1. You must have an Account to purchase any products or make any orders with us

29.2. You must also have correct, accurate and valid card details entered on your User Account

29.3. When you register an account and select a delivery date with Us, you will automatically be subscribed to a regular order of products from

29.4. The total price paid by you for Virusend is the price of the goods in each specific order calculated on the day your order is processed, plus VAT where appropriate. This cost breakdown will be displayed on the website prior to you confirming the order. At this point, you can modify your details prior to progressing with the purchase. The total price of your next and past orders is also visible in the Logged In Pages

29.5. We reserve the right to vary the contents of your order without notice and at our sole discretion

29.6. You can manage your future orders with us through your Logged In Pages

29.7. Your subscription will remain in place unless cancelled (through your Logged In Pages)

29.8. Any changes you make to your online profile through the Logged In Pages may change the price of your order, and we will display this price to you once you have submitted these changes

29.9. The charge for the total price will be charged to the payment card we hold on your account for you at the time of the Order Processing for each specific order

29.10. Your subscription to any Virusend plan will remain in effect until it is cancelled by you. Details on how to cancel can be found in the FAQ

30. Deliveries and returns
30.1. Products ordered from us can be delivered to addresses within mainland UK. This excludes PO Boxes

30.2. Products will be delivered via our third-party courier

30.3. Proof of delivery is only obtained under some circumstances

30.4. Delivery dates for your first delivery are selected by you prior to confirmation of your first order. Future deliveries run on a regular schedule that is visible to you in the logged-in pages for your account. This includes the price of the next order to be shipped and the delivery dates for this

30.5. Actual delivery times may vary based on your location, our stock availability, when you finalise your information on the logged in pages, and circumstances impacting delivery out of our control (including public holidays and force majeure scenarios)

30.6. You will not hold us responsible for any delays out of our control

30.7. You must report missing or undelivered deliveries by emailing us at

30.8. Please ensure your address, contact details and leave safe information is kept up to date as referred to in the Registration and Account Management section of these Terms & Conditions

31. Cancellation
31.1. You can cancel your subscription at any time, through your logged in pages. You can read more about how to do this in the FAQ. The estimated shipment date for upcoming orders is visible on your logged in pages – see the deliveries section. Your subscription must be cancelled on or before the last date for changes to your order shown on your dashboard. Orders will still be charged and delivered if your notification of cancellation is after your last date for changes for that order.

32. Termination or refusal by us
32.1. We reserve the right to refuse or cancel subscription orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you

33. Member and introductory offers and discounts
33.1. We may offer new and/or existing customers special offers from time to time

33.2. Where we make such offers, Introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the service

33.3. We may cancel any special offer, introductory offer or discount at any time without notice

33.4. At our sole discretion, we may restrict who may enter into offers for any reason

33.5. Promotional offers and discounts are available for limited time periods only

33.6. From time to time we run different promotional offers. Free delivery applies to UK customers signing up with specific offers to UK addresses. Where this applies, it will be made clear during the sign up process as free delivery for the delivery. Delivery charges may apply to other offers and ongoing orders (to specific address locations within the UK), where this is the case it will be communicated.

33.7. The Refer A Friend scheme allows existing customers to share their unique Refer A Friend codes with their friends to enable them to trial the service at a discount. The Refer A Friend codes can only be used by new customers who have not previously had a account or delivery (therefore previously registered users cannot use a Refer A Friend code). Existing customers cannot use Refer A Friend codes, and customers cannot use their own unique Refer A Friend codes on their own account. By sharing their code, the customer accepts that the friend they referred will be able to see the customer’s first name on while signing up.

33.8. Once an existing customer (“referrer”) has referred a friend with their Refer A Friend code and the referred friend has both signed up using that code and received their first delivery, the referrer will be able to claim £5 credit via the logged in Refer a Friend page. Once claimed this credit is automatically applied at a maximum of £5 per month to future orders where payment hasn’t already been taken only. The credit cannot be applied retrospectively Each customer is able to refer an unlimited amount of friends and can use claimed credit at a rate of 1 credit per month (£5). We reserve the right to increase or decrease these limits at any time, at our sole discretion and without prior notification.

33.9. We reserve the right to put any user account(s) on hold and prevent outgoing deliveries, and/or remove any Refer A Friend credit from any user account(s) where we become aware of or detect any abuse or unfair treatment of an offer or Refer A Friend referral code(s) and associated Reward(s)

33.10. When sharing your referral code you may not mimic or misrepresent or otherwise mislead people to believe that they are dealing with or affiliates We require you to sign up with a user account at in order to redeem any offer. This process is detailed in the “Registration and Accounts Management” section, and specifically this registration process includes you registering a valid credit or debit card, this includes registering with free and discounted offers

33.11. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers

33.12. reserve the right to remove unclaimed Refer A Friend credit after 6 months. Once an account has been inactive for 12 months (defined as there being no deliveries in the preceding 12 months) we reserve the right to remove Refer A Friend credit whether it has been claimed or not. Any Refer A Friend credit (whether claimed or not) on an account which is cancelled is immediately removed

33.13. Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit

33.14. Account credits and offers cannot be redeemed for cash

33.15. After any discounted offer you will be charged the full price for subsequent orders until such time as another applicable and valid discounted offer is applied, or you cancel active subscriptions and orders with us

34. Education Special March offer 2021. Schools purchase 12x complete systems and receive 12x refill bottles free of charge

34.1. Offer: Purchase 12x Virusend Compete Systems and receive 12x Virusend Refills free.

34.2. Offer is only available to educational establishments who have registered their interest online & have been provided with a discount discount code issued by Pritchard Spray Technology Ltd

34.3. Official school email address and shipping address must be used when placing the order.

34.4. You agree to us sending you marketing information & other offers.

34.5. Online offer maximum 1 box of 12x free Refills per school.

34.6. Discount applied at checkout.

34.7. Not valid with any other offer or discount. No further discounts applied.

34.8 Offer expires 7th April 2021

34.9 Pritchard Spray Technology Ltd reserves the right to cancel the offer at any point, without prior notice.

34.10. Offer not valid on previous purchases.

34.11. Offer not redeemable for cash or credit.

35. These terms are subject to change at any time without giving notice

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